What is CCW Learning?

Contact center learning and development professionals find themselves in a unique position, working at the crossroads of corporate learning and the unique contact center environment as the rise of self service capabilities and other disruptive customer experience technologies continues to evolve. CCW Learning’s two-fold approach addresses both of the above challenges head on, bringing contact center L&D leaders up to speed on the latest in corporate learning trends relevant to the contact center while also allowing quality and training managers to compare strategies and programs for equip-ping their agents to deliver customer success.

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Your Conference Schedule

December
4

WORKSHOP DAY

Dive right in to some interactive
learning with your peers and the
executives who do business best.
Choose up to three topical work-shops.

December
5

MAIN
CONFERENCE
DAY ONE

Immerse yourself in the next
generation of customer experience
with keynote sessions, panel
discussions, Interactive Discussion
Groups and comprehensive expo
hall.

December
6

MAIN
CONFERENCE
DAY TWO

Continue your learning with more
keynotes, more tracks, an in-depth
lunch & learn and more time to
meet the vendors who will take
your processes to the next level.

Meet your CCW Learning Leaders

Beth Brady

Director, Training and Public Relations
Crisis Response Network

Scott Frasard

Head of Contact Center Training
Harte Hanks

Christopher Yellen

Senior Director, Systems and Contact Center Learning
Choice Hotels

Brian Clancy

Manager, Learning & Performance
AARP

Holly VandeWalle-Gore

Director, Customer Center Training and Quality
Terminix

Alysia Risling

Customer Retention & Development
Riversol

Shane Green

Founder & President
SGE International

Jeff Adams

Vice President of Guest Services
Westfield

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Become a Sponsor

Have a relevant service or solution that you want to get in front of the CCW Learning Community? Get in touch today - Sponsorship is limited!

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Sponsors & Exhibitors
Media Partners