Beth Brady

Director, Training and Public Relations
Crisis Response Network
Beth Brady is a licensed associate counselor, certified Mental Health and Psychological First Aid instructor, certified crisis worker and trained in performing psychological autopsies through the American Association for Suicidology. Beth earned her bachelor’s degree in psychology and her master’s degree in clinical mental health counseling from Argosy University. Beth has counseled children and families, taught drug and violence prevention in the classroom for grades K-8, provided crisis and case management services to adults who were diagnosed with a serious mental illness and held progressively responsible leadership positions. She is currently the Director of Training and Public Relations for Crisis Response Network. Beth has a passion for engaging, supporting and exciting others with proven results. She strives to reduce stigma of mental illness through exemplary clinical practice and training. A clinician at heart, she enjoys communications, training and design inspired by human services. Beth has also served on the education and conference committees for the Arizona Coalition to End Homelessness and is a volunteer for Free Arts AZ and Arizona Family Hospice. She also sits on the Behavioral Health Advisory Board for East Valley Institute of Technology.

2:00 PM Equipping Agents for Challenging Situations

Agents must be properly trained and equipped to deal with escalated situations with calm confidence, particularly in a high stakes environment. Beth Brady from Crisis Response Network leads this discussion focusing on best practices in training agents for the most difficult calls with a focus on key transferable skills to integrate into onboarding and orientation processes.