Shane Green

Founder & President
SGE International

11:15 AM Keynote Address – A CULTURE OF SERVICE: Westfield STYLE Sets the Standard in Customer Contact

In and out of the contact center, organizations require purposeful initiatives to champion a customer-centric culture. An effective model to train your front lines is critical and needs tailoring specific to your organization. In this session, Jeff Adams and Shane Green explore how Westfield delivers service with STYLE, including how they developed and implemented this training model.