Meet the Speakers

Speakers


Jeff Adams
Jeff Adams
Vice President of Guest Services
Westfield
Beth Brady
Beth Brady
Director, Training and Public Relations
Crisis Response Network
Brian Clancy
Brian Clancy
Manager, Learning & Performance
AARP
Shane Green
Shane Green
Founder & President
SGE International
Holly VandeWalle-Gore
Holly VandeWalle-Gore
Director, Customer Center Training and Quality
Terminix
Justin Norlin
Justin Norlin
Manager, Contact Center Training
Choice Hotels
Craig Preston
Craig Preston
Founder and CEO
EducationFolder
Melina Nacos
Melina Nacos
Senior Roleplayer Coach
Practica Learning
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Stan Breedlove
Stan Breedlove
Center Operations Manager
Terminix
David Smailes
David Smailes
Training Director
Progrexion
Ryan Heinhold
Ryan Heinhold
Customer Center Director
Terminix
Tim Calhoun
Tim Calhoun
VP, Consumer Training Manager
Regions Financial Corporation
Doug Robertson
Doug Robertson
Director, Business Development and Senior Manager, Learning
Pracitca Learning
Michelle Braden
Michelle Braden
Global Vice President, Chief Learning Officer
TELUS International
John Kruper
John Kruper
Chief Learning Officer
Sykes
Bob Danna
Bob Danna
Retired Managing Director
Deloitte LLP
Max Yoder
Max Yoder
Co-Founder and CEO
Lessonly
Laci Loew
Laci Loew
Founder & Principal
Laci Loew & Company
Mindy Roundy
Mindy Roundy
National Servicenter Training Specialist
GES
Tara Chander
Tara Chander
Director, Contact Center Learning and Development
Molina Healthcare
Caleb Johnson
Caleb Johnson
Director, Learning & Performance
Teletech
Kristen Pontious
Kristen Pontious
Training and Development Lead
ISN
Brooke Hammer
Brooke Hammer
Customer Service Supervisor
ISN
Clay Heinz
Clay Heinz
Vice President, Healthcare
Teletech
Tracey Erin Smith
Tracey Erin Smith
Senior Roleplayer Coach
Practica Learning